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Web Site URL:	http://www.zendesk.com
Discussion Forum:
Category:	Remotely Hosted
Description:	Cloud-based help desk software with an elegant support ticket system and a self-service customer support platform. Fast, smart and convenient. Nothing to install or update. Trusted by over 10,000 organizations around the world.
Price:	$29 per month
Licensed Customers:	Unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.zendesk.com/pricing
Free upgrades? If so, how long?:	Yes, indefinitely
Upgrade costs:	None
Support costs:	None
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.   Perl   PHP   ASP   Sendmail   SMTP   MySQL      Microsoft SQL Server   Microsoft Access   Sybase   PostgreSQL   Oracle   Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.