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Web Site URL:	http://www.soffront.com
Discussion Forum:	Participate in the TRACKWeb Help Desk Discussion Forum
Category:	Completely Web Based
Description:	Customizable solution offering online ticket submission, Palm handheld interface, and integration with knowledge base. The knowledge base provides self-help to customers from a link on your website, and helps reduce support call volume. Also integrates with defect tracking application.
Price:	$15000
Licensed Customers:	5
Licensed Technicians:	5
Additional pricing options page URL:
Free upgrades? If so, how long?:	1 Year
Upgrade costs:	0.12
Support costs:	0.12
Locally installed software for customers:
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix      Linux      Windows NT      Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

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