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Web Site URL:
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http://resource-dynamics.com/helpdesk.htm
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Discussion Forum:
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Participate in the TeleSupport HelpDesk Discussion Forum
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Category:
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Local Software with Web
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Description:
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TeleSupport HelpDesk - a very powerful Customer Care, Call Tracking, Customer Service, Help Desk,& Support software with over 4000 daily users worldwide. Easy integration with database programs including ACT!, Goldmine and as stand alone.
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Price:
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$1295
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Licensed Customers:
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900
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Licensed Technicians:
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5
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Additional pricing options page URL:
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http://www.resource-dynamics.com/helpdesk.htm#HelpDesk%20Specs
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Free upgrades? If so, how long?:
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1 year with Super Bundle purchase
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Upgrade costs:
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Variable depending on Support Package
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Support costs:
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Variable depending on Support Package
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Locally installed software for customers:
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Locally installed software for technicians:
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Acceptable Servers:
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Not Applicable. Server is provided.
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
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Compatible Server Software:
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Not Applicable. Server software is provided.
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
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Acceptable Workstations:
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
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Features:
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Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
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Customizable Features:
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Fields
Templates
Font appearance
Tables
Button images
Background
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Source code available?:
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No
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