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Previous TeleSupport HelpDesk  Next
Web Site URL:	http://resource-dynamics.com/helpdesk.htm
Discussion Forum:	Participate in the TeleSupport HelpDesk Discussion Forum
Category:	Local Software with Web
Description:	TeleSupport HelpDesk - a very powerful Customer Care, Call Tracking, Customer Service, Help Desk,& Support software with over 4000 daily users worldwide. Easy integration with database programs including ACT!, Goldmine and as stand alone.
Price:	$1295
Licensed Customers:	900
Licensed Technicians:	5
Additional pricing options page URL:	http://www.resource-dynamics.com/helpdesk.htm#HelpDesk%20Specs
Free upgrades? If so, how long?:	1 year with Super Bundle purchase
Upgrade costs:	Variable depending on Support Package
Support costs:	Variable depending on Support Package
Locally installed software for customers:
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance      Tables   Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.