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Web Site URL:	http://resource-dynamics.com/helpdesk.htm
Discussion Forum:	Participate in the TeleSupport HelpDesk Discussion Forum
Category:	Local Software with Web
Description:	TeleSupport HelpDesk - a very powerful Customer Care, Call Tracking, Customer Service, Help Desk,& Support software with over 4000 daily users worldwide. Easy integration with database programs including ACT!, Goldmine and as stand alone.
Price:	$1295
Licensed Customers:	900
Licensed Technicians:	5
Additional pricing options page URL:	http://www.resource-dynamics.com/helpdesk.htm#HelpDesk%20Specs
Free upgrades? If so, how long?:	1 year with Super Bundle purchase
Upgrade costs:	Variable depending on Support Package
Support costs:	Variable depending on Support Package
Locally installed software for customers:
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11   Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance      Tables   Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.