bmehnert
Member
Dec 15, 2001, 10:59 AM
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Actually, I work for a software developer, Cyberserv, Inc. (www.cyberserv.com) that designs, develops and builds help desks. Our software helps you determine the service levels for each customer. If your interested e-mail me bmehnert@cyberserv.com, I can send you a whitepaper on sample SLA agreements |