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Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
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Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
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Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
Integral Accounting Help Desk
$9999
Completely Web Based
Unlimited
Unlimited
$1999.99 after first year
Free If Under Contract
Not required
Not required
Integral Accounting Help Desk
Integral Accounting Help Desk
Integral Accounting Help Desk
Details
Polar Help Desk
$99
Completely Web Based
1
unlimited
Free
Free
Not required
Not required
Polar Help Desk
Polar Help Desk
Polar Help Desk
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
Help Centric
$55
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Help Centric
Help Centric
Help Centric
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
WWW Help Desk Pro
$3000
Completely Web Based
unlimited
unlimited
free for 6 months
1600
Not required
Not required
WWW Help Desk Pro
WWW Help Desk Pro
WWW Help Desk Pro
Details
Bugzero
$299
Completely Web Based
5
5
free for 3 month.
free for 5 month, 30% discount after
Not required
Not required
Bugzero
Bugzero
Bugzero
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
Go Smart Help Desk
$300
Completely Web Based
unlimited
unlimited
1 year free support
Not required
Not required
Go Smart Help Desk
Go Smart Help Desk
Go Smart Help Desk
Details
PC-Duo Enterprise
$990
Completely Web Based
10
10
included in maintenance
150.00 per year
Not required
Not required
PC-Duo Enterprise
PC-Duo Enterprise
PC-Duo Enterprise
Details
ITracker
$0
Completely Web Based
Not required
Not required
ITracker
ITracker
ITracker
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
Helpdesk In Flash FAQ Ticket support
$64
Completely Web Based
Unlimited
Unlimited
Free
Free
Not required
Not required
Helpdesk In Flash FAQ Ticket support
Helpdesk In Flash FAQ Ticket support
Helpdesk In Flash FAQ Ticket support
Details
Magic Solutions HelpDesk IQ
$995
Completely Web Based
1
unlimited self-service
First 60 days Free. After 60 days, $49.95 per incident/call
included with maintenance contract
Not required
Not required
Magic Solutions HelpDesk IQ
Magic Solutions HelpDesk IQ
Magic Solutions HelpDesk IQ
Details
YUDO
$0
Completely Web Based
Unlimited
Unlimited
Forum on www.freedesk.it
Not required
Not required
YUDO
YUDO
YUDO
Details
WebCISS
$2000
Completely Web Based
Unlimited
Unlimited
Included with upgrade costs
Free for first year - 20% per annum after that
Not required
Not required
WebCISS
WebCISS
WebCISS
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
Phixus
$716
Completely Web Based
1
1
$143 per license per year
Not required
Not required
Phixus
Phixus
Phixus
Details
NetSupport DNA Helpdesk
$1800
Completely Web Based
3
Unlimited
20% of License Fee (includes upgrades)
After 3 months 20% of License Fee
Not required
Required
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
NetSupport DNA Helpdesk
Details
QuickIntranet HelpDesk
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
QuickIntranet HelpDesk
QuickIntranet HelpDesk
QuickIntranet HelpDesk
Details
One or Zero Helpdesk & Task Management System
$0
Completely Web Based
0
0
Not required
Not required
One or Zero Helpdesk & Task Management System
One or Zero Helpdesk & Task Management System
One or Zero Helpdesk & Task Management System
Details
h2desk PHP Help Desk
$199
Completely Web Based
Unlimited
Unlimited
None
$29.99/year
Not required
Not required
h2desk PHP Help Desk
h2desk PHP Help Desk
h2desk PHP Help Desk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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