Help Desk Software and Resources

BridgeTrak
Web Site URL:	http://www.kemma.com/
Category:	Local software with some web integration
Description:	Powerful application for Windows 95/98 or NT/2000 provides a variety of tracking, reporting, and query features to make your help desk, call center, technical support, or IT department more efficient.
Price:	$4285
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.kemma.com/prices.htm
Free upgrades? If so, how long?:
Upgrade costs:	450 or 25% of purchase per year
Support costs:	included in upgrade costs
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Required
Acceptable Servers:	Unix     Linux   Windows NT     Windows 2000     Windows ME   Windows 98   Windows 95     Windows 3.11     Novell Netware     Macintosh
Server Requirements:	Perl     PHP     ASP     Sendmail     SMTP     MySQL   Microsoft SQL Server   Microsoft Access   Sybase     PostgreSQL   Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix     Linux   Windows NT   Windows 2000     Windows ME   Windows 98   Windows 95     Windows 3.11     Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database     Asset tracking database     Billing/Sales database   Automatic escalation     Follow-up satisfaction surveys   Reporting/Statistics     Customer history     Confirmation email sent to customers   Technician email notifications     Pager capable     News/status notification announcements
Customizabe features:	Fields     Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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