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Web Site URL:	http://www.webhelpdesk.com/
Discussion Forum:
Category:	Completely Web Based
Description:	SolarWinds Web Help Desk is incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more. Web Help Desk simplifies and automates complex ticket management, so you can spend less time managing your help desk system.
Price:	$0
Licensed Customers:	Unlimited
Licensed Technicians:	1
Additional pricing options page URL:
Free upgrades? If so, how long?:	Free upgrades are available through out the period of annual maintenance. One year annual maintenance is included in the license price.
Upgrade costs:
Support costs:	Nil. Free 24/7 on-call technical support
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix   Linux      Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP   MySQL      Microsoft SQL Server      Microsoft Access   Sybase   PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables      Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.