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Web Site URL:	http://www.brhelpdesk.com
Discussion Forum:	Participate in the Simple Help Desk Discussion Forum
Category:	Local Software
Description:	Simple Help Desk tracks outstanding requests for services such as problems, installations, and requests for training. Information such as responsibility, dates, audit trail, etc., is kept on these requests. As cases are completed, they are added to the case history where they can later be reviewed.
Price:	$299
Licensed Customers:	unlimited
Licensed Technicians:	1
Additional pricing options page URL:
Free upgrades? If so, how long?:	1st year
Upgrade costs:	Included in support costs
Support costs:	15% after 1st year
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.