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Web Site URL:	http://www.nethelpdesk.com
Discussion Forum:	Participate in the NetHelpDesk Discussion Forum
Category:	Local Software with Web
Description:	A helpdesk and documentation system for IT support teams. Tracks users requests, changes, inventory and lets you draw intelligent network diagrams. Has Windows, web and emial interfaces.
Price:	$600
Licensed Customers:	unlimited
Licensed Technicians:	1
Additional pricing options page URL:	http://www.nethelpdesk.com/cm104.htm
Free upgrades? If so, how long?:	1 year
Upgrade costs:	0.1
Support costs:	10% (inc above)
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.

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2 of 6 people found the following review helpful:

Nethelpdesk, 2004-06-04
Reviewed By: markn455

After reviewing several help desk applications we decided this one was simple yet functional. It also supported SQL which was a requirement. The WEB interface look and feel could be improved and you have limited customizing ability but overall this is an excellent product. Overall, we are having a hard time deciding what we would like for it to do differently.

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