HelpDesks.com: Planet FM Detailed Info

Planet FM is a modular Facilities Management database application. A central module is the Help Desk. This provides call logging functions with SLA performance monitoring and task scheduling together with a knowledge database.

Price:

$5000

Licensed Customers:

600

Licensed Technicians:

600+

Additional pricing options page URL:

Free upgrades? If so, how long?:

Annual Support Subscription

Upgrade costs:

Support costs:

12% of licence fee

Locally installed software for customers:

Locally installed software for technicians:

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
Windows 3.11

Novell Netware
Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP

ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access

Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC

Acceptable Workstations:

Unix
Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
Windows 3.11
Macintosh

PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database

Asset tracking database
Billing/Sales database
Automatic escalation

Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications
Pager capable
News/status notification announcements

Customizable Features:

     Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.