HelpDesks.com: Oxygen Helpdesk Management Software Detailed Info

Oxygen is a scalable, feature rich web based application offering a full intergrated package of Incident Management, SLA Management, Knowledge Base, email system, web portal. Where intergrated with its sister product Pathway, giving Asset Management, License Managment and Change Management

Price:

$1750

Licensed Customers:

Licensed Technicians:

Unlimited

Additional pricing options page URL:

Free upgrades? If so, how long?:

1 Year

Upgrade costs:

Support costs:

25% per annum

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL

Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC

Acceptable Workstations:

Unix
Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database

Asset tracking database
Billing/Sales database

Automatic escalation
Follow-up satisfaction surveys

Reporting/Statistics

Customer history

Confirmation email sent to customers

Technician email notifications
Pager capable

News/status notification announcements

Customizable Features:

Fields

Templates
Font appearance

Tables
Button images
Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.